Returns & Exchanges

At True Sea Moss, we want you to be completely satisfied with your purchase. If your item isn't the perfect fit, you can return or exchange any unworn, unwashed items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Package the Items

Place the items in their original packaging with all tags attached to ensure the product remains protected during transit.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your package.

4

Drop Off and Track

Leave your package at any authorized carrier drop-off location and keep your tracking receipt until your refund or exchange is processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing